Terms of Service

These Terms of Service (“Terms”) govern access to and use of Dentita CareOps software, websites, and related services (the “Service”) provided by Waillan Digital (“Dentita”, “we”, “us”).

By creating an account, accessing the Service, or clicking to accept these Terms, you agree to them. If you use the Service on behalf of a clinic or organization, you represent that you have authority to bind that entity, and “you” includes that entity.

1. The Service

Dentita provides multi-location practice operations tools for dental clinics, which may include patient records, scheduling, clinical documentation, billing, labs, forms, online booking, and communications features. Features may change as we improve the product.

2. Accounts and clinics

• You must provide accurate registration information and keep credentials confidential.
• Clinic owners are responsible for staff accounts, roles, and activity under their workspace.
• You must be at least 18 years old (or the age of majority where you live) to create a staff account.
• We may suspend or terminate accounts that violate these Terms or pose risk to the Service or others.

3. Your responsibilities

You are responsible for:

• Complying with applicable laws and professional regulations for dental practice operations and patient data
• Obtaining any consents required to store and process patient information in Dentita
• The accuracy and lawfulness of content you or your staff upload or send through the Service
• Configuring integrations (calendar, SMS, email, loyalty, storage) and the third-party terms that apply to them
• Maintaining appropriate backups of critical clinical and financial records as required for your practice

You must not misuse the Service, attempt unauthorized access, disrupt availability, reverse engineer except where prohibited rights cannot be waived, or use Dentita to send unlawful or unsolicited communications.

4. Patient and clinic data

As between you and Dentita, you retain ownership of clinic and patient content you submit. You grant us a limited license to host, process, transmit, and display that content solely to provide and improve the Service, including backups and support.

Our handling of personal data is described in the Privacy Policy.

5. Acceptable clinical use

Dentita is a software tool. It does not provide medical or dental advice, diagnosis, or treatment. Clinical decisions remain solely with licensed practitioners. You are responsible for verifying charting, imaging, prescriptions, billing amounts, and communications before acting on them.

6. Fees

If paid plans or invoices apply, fees, billing cycles, and taxes will be disclosed at purchase or in an order form. Unless stated otherwise, fees are non-refundable except where required by law. Failure to pay may result in suspension.

7. Intellectual property

Dentita, including software, branding, and documentation, is owned by us or our licensors. These Terms do not transfer ownership of our IP to you. Feedback you provide may be used to improve the Service without obligation to you.

8. Third-party services

The Service may interoperate with third-party products. Those services are governed by their own terms. We are not responsible for third-party outages, data handling, or policy changes outside our control.

9. Availability and changes

We aim for reliable uptime but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features with reasonable notice when practical. We may update these Terms by posting a revised version; continued use after the effective date constitutes acceptance.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DENTITA AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR PHP 10,000 IF YOU HAVE NOT PAID FEES).

12. Indemnity

You will defend and indemnify Dentita against claims arising from your content, your clinic’s use of the Service, patient data handling, or violation of these Terms or applicable law, except to the extent caused by our willful misconduct.

13. Termination

You may stop using the Service at any time. We may terminate or suspend access for breach, risk, non-payment, or discontinuation of the Service. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including IP, disclaimers, limitations, and indemnity) will survive.

14. Governing law

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules. Courts located in Metro Manila shall have exclusive jurisdiction, unless mandatory consumer protections require otherwise.

15. Contact

Questions about these Terms: hello@dentita.co.